Midwest Sports NO RISK Shopping Guarantee
1. Free Shipping Rules FREE UPS GROUND shipping on orders over $69.95.
(Offer valid in the continental U.S. only.)
Estimated UPS Ground transit times from Midwest Sports (ZIP Code 45241)
- Offer NOT valid on oversized items such as cases of balls, stringing/ball machines, and court equipment.
- Offer cannot be used in conjunction with any other offer, promotion, or price match.
- Offer not retroactive on prior purchases.
- Offer not valid on demo racquets.
- FREE UPS GROUND shipping on orders over $69.95 valid in the continental 48 United States only.
- By using our pre-paid mailing label, orders in which a return or exchange is requested will ship free both ways (Continental U.S. only).
2. Free Return Shipping Rules WE WILL NOT ACCEPT USED OR WORN MERCHANDISE.
General Return Info
- Unused/unworn products may be returned within 60 days of receipt of order for full refund.
- Any item(s) that are returned more than 60 days from date of receipt WILL NOT BE ACCEPTED.
- Please include a copy of your original invoice, along with instructions regarding the reason for return or exchange. Items returned without an invoice will only be eligible for store credit, at the discretion of Midwest Sports.
- Free return shipping NOT available on oversized items such as cases of balls, stringing/ball machines, and court equipment.
Shoe Returns & Warranty Info
6 MONTH OUTSOLE SHOE WARRANTY PROCEDURE (Click for info)
- SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If the shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping.
- Please ensure that shoes show absolutely no sign of wear or use (e.g. lint, fuzz, debris, hair) prior to returning to Midwest Sports.
- Shoes with an outsole warranty should be returned DIRECTLY TO THE MANUFACTURER, as outlined on warranty card enclosed in original shoe box.
- Shoes purchased with a credit from a previous warranty replacement DO NOT carry the manufacturers outsole warranty.
Racquet Returns & Warranty Info
- RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION
- Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string).
- Any racquet that shows slight signs of use will be evaluated on a case by case basis and may be eligible for return. When a used racquet is approved for return, a Midwest Sports gift card may be issued for up to 75% of the racquets current selling price, minus the strings.
- All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.
- Upon arrival if our warranty team deems the racquet has a clear manufacturers defect we reserve the right to replace directly from our stock.
- Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may be longer based on the manufacturer's demand.
- If your racquet is replaced under warranty Midwest Sports will string the racquet with the original string purchased at no charge. (Excluding natural gut.)
- Racquets that show signs of abuse or unusual wear will not be replaced.
- If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.
- If the manufacturer does not replace your tennis racquet, we will contact you about returning the racquet. If we do not receive a response we will dispose of the racquet.
Apparel Returns & Warranty Info
- APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
Additional Return & Exchange Info
- Items returned that do not comply with these guidelines will either be returned to the customer, or issued a Midwest Sports store credit, at the discretion of Midwest Sports.
- An RA (Return Authorization) is not required. The shipping method of your choice may be used, however an insured/trackable service is recommended.
- Please include a copy of your original invoice, along with instructions regarding the reason for return or exchange. If you are exchanging an item for a different size or color, please be specific.
- Orders in which an exchange is requested will ship free via UPS Ground both ways (Continental U.S. only).
- If a custom string was used in a racquet, the cost of the string will not be reimbursed.
- Neither the original shipping charge, nor return shipping to Midwest Sports will be reimbursed.
3. 7 Day Price Protection
Midwest Sports will match any advertised price by AUTHORIZED retail dealers on "in stock" items within 7 days. Call or email below for price adjustments. You may also reference the competitor's price in the comments field when ordering. We'll adjust the price before shipping your order. Should you find a product through one of our competitors for a lower price we will match their price, provided that they have it in stock in the same size and model and the competitors shipping costs are the same. We must have the item in stock as well (we are not able to price match on special orders).
- We must be able to verify the lower price. Pricing that cannot be verified will not be honored.
- This policy does not apply to special promotions or give aways and may not be used in conjunction with any offer, coupon or promotion.
- Price match must be "apples to apples". For example, if another company has a certain shoe in stock in size 13 only for a lower price but you are interested in size 7, we are not able to match or beat their price since they do not have your size in stock at that lower price. This policy also applies to the total cost of the transaction, which must include the competitors shipping costs.
- This policy does not apply to wholesale companies, who do not sell to the public or "end user".
- Price adjustments will be made on prior purchases within 7 days or less of purchase.
- All features, content, specifications, products and prices of products and services described or depicted on the website are subject to change at any time without notice. Midwest Sports has full discretion to adjust or cancel any orders that fall outside the rules of any promotion or special.
- All credits will be given in form of a Midwest Sports gift card.
*Does not apply to MAP policy products of all of our manufacturers including adidas, Wilson, Prince, Head, Nike, Babolat, Volkl, Dunlop, Yonex.
4. Satisfaction guarantee
Midwest Sports will reasonably do everything in our power to make you our happy customer. This includes free ground shipping as described above, free return shipping as described above and 7 Day Price Protection. If there is something we can do to better serve you, please do not hesitate, to let us know any suggestions to continue excellent service.