Customer Service

FAQ
Shipping & Returns
How do I return an item?

Print out a UPS return label and follow the instructions for return shipping.

How do I get a return label?

Visit midwestsports.com/returns, or click on the "returns" link at the bottom of our homepage. Follow the instructions for our prepaid return label.

How long from date of purchase are returns accepted?

Unused/unworn products may be returned within 60 days of receipt of order for a full refund.

Do you ship items outside of the US?

Yes, Please view our international shipping FAQ for more details.

What is the cost to ship items outside the US?

$40.00 (+$9.00 for each additional item over 5 lbs.) Includes insurance and tracking. Delivery in 1-2 weeks typically.

International VAT - charge or no?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

Pricing Policies
Pricing Policy/ Price Match/ Price Adjustments

Midwest Sports will match any advertised price by Authorized retail dealers on "in stock" items within 7 days.

Product Questions
What string type should I use?

What tension Should I go with?

What is the best way for me to compare different styles of shoes?

While viewing a list of items, click the compare checkbox under the item. Then click the compare button. You may navigate to different product listings and add additional items to your comparison list.