Customer Service

Shipping & Returns
How do I return an item?

Print out a UPS return label and follow the instructions for return shipping.

How do I get a return label?

Visit, or click on the "returns" link at the bottom of our homepage. Follow the instructions for our prepaid return label.

How long from date of purchase are returns accepted?

Unused/unworn products may be returned within 60 days of receipt of order for a full refund.

Do you ship items outside of the US?

Yes, Please view our international shipping FAQ for more details.

What is the cost to ship items outside the US?

$40.00 (+$9.00 for each additional item over 5 lbs.) Includes insurance and tracking. Delivery in 1-2 weeks typically.

International VAT - charge or no?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

Pricing Policies
Pricing Policy/ Price Match/ Price Adjustments

Midwest Sports will match any advertised price by Authorized retail dealers on "in stock" items within 30 days.

Product Questions
What string type should I use?

What tension Should I go with?

What is the best way for me to compare different styles of shoes?

While viewing a list of items, click the compare checkbox under the item. Then click the compare button. You may navigate to different product listings and add additional items to your comparison list.