1. Free Shipping Rules

FREE 2 Day shipping on orders over $75 Limited time offer.
(Offer valid in the continental U.S. only.)
FREE GROUND shipping on orders of $49.95 or more. Limited time offer.
(Offer valid in the continental U.S. only.)

  • Offer NOT valid on oversized items such as cases of balls, stringing/ball machines, and court equipment.
  • Offer cannot be used in conjunction with any other offer, promotion, or price match.
  • Offer not retroactive on prior purchases.
  • Offer not valid on demo racquets.
  • FREE GROUND shipping on orders of $49.95 or more valid in the continental 48 United States only. Limited time offer.
  • Orders must have an actual or dimensional weight of 12 pounds or less.
  • We have included 1 return label for your convenience. Returns with this label qualify as free if the overall value of the remaining order balance stays above $69.95. Should the order total drop below $69.95, a $6.95 charge will be deducted when your credit is processed. (Continental U.S. only).
  • Midwest Sports reserves the right to restrict free shipping and free returns for customers exceeding our internal return value threshold.

Estimated Ground transit times from Midwest Sports (ZIP Code 45241)
Map

2. Free Return Shipping Rules

WE WILL NOT ACCEPT USED OR WORN MERCHANDISE.

General Return Info

  • Unused/unworn products may be returned within 60 days of receipt of order for full refund.
  • Any item(s) that are returned more than 60 days from date of receipt WILL NOT BE ACCEPTED.
  • Please include a copy of your original invoice, along with instructions regarding the reason for return or exchange. Items returned without an invoice will only be eligible for store credit, at the discretion of Midwest Sports.
  • Free return shipping NOT available on oversized items such as cases of balls, stringing/ball machines, and court equipment.
  • Return shipments of 3+ shoes may be subject to return shipping fees.

Shoe Returns & Warranty Info

  • SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If the shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping.
  • Please ensure that shoes show absolutely no sign of wear or use (e.g. lint, fuzz, debris, hair) prior to returning to Midwest Sports.
  • Shoes with an outsole warranty should be returned DIRECTLY TO THE MANUFACTURER, as outlined on warranty card enclosed in original shoe box.
  • Shoes purchased with a credit from a previous warranty replacement DO NOT carry the manufacturers outsole warranty.
6 MONTH OUTSOLE SHOE WARRANTY PROCEDURE (Click for info)

Racquet Returns & Warranty Info

  • RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION
  • Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string)
  • All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.
  • Upon arrival if our warranty team deems the racquet has a clear manufacturers defect we reserve the right to replace directly from our stock.
  • Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may be longer based on the manufacturer's demand.
  • If your racquet is replaced under warranty Midwest Sports will string the racquet with the original string purchased at no charge. (Excluding natural gut.)
  • Racquets that show signs of abuse or unusual wear will not be replaced.
  • If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.
  • If the manufacturer does not replace your tennis racquet, we will contact you about returning the racquet. If we do not receive a response we will dispose of the racquet.

Apparel Returns & Warranty Info

  • APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.

Additional Return & Exchange Info

  • Items returned that do not comply with these guidelines will either be returned to the customer, or issued a Midwest Sports store credit, at the discretion of Midwest Sports.
  • An RA (Return Authorization) is not required. The shipping method of your choice may be used, however an insured/trackable service is recommended.
  • Please include a copy of your original invoice, along with instructions regarding the reason for return or exchange. If you are exchanging an item for a different size or color, please be specific.
  • Orders in which an exchange is requested will ship free via UPS Ground both ways (Continental U.S. only).
  • If a custom string was used in a racquet, the cost of the string will not be reimbursed.
  • Neither the original shipping charge, nor return shipping to Midwest Sports will be reimbursed.

3. Midwest Sports 60 Day Price Match Promise

We won't be beat on price. We'll match the prices from competitors and even our own site on identical items within 60 days of purchase, so you can buy now risk free!

  • Should you find the exact item through another authorized retailer for a lower price we will match their price, provided that they have the item in stock, in the same size, and the same model.
  • We must be able to verify the lower price.
  • We must have the item in stock as we are not able to price match on special orders.
  • If we lower our online price within 60 Days of your purchase, we will match the lowest price and credit you the difference upon request.
  • A price match request after a purchase for items shipped to the customer can only be requested by the purchaser (the person who was listed in the “Bill To” section of the order).
  • All credit will be given in the form of payment or a Midwest Sports gift card at the customer’s request. This offer is valid on purchases made between November 1, 2019 and December 31, 2019.
  • All credits will be given in form of a Midwest Sports gift card.

*Does not apply to MAP policy products.

Our Price Match Guarantee does not cover:

  • Products shipped from or sold by third-party sellers on websites or wholesalers.
  • Shipping/delivery charges will not be included in the price comparison.

    Frequently Asked Questions

    How do I request a price match from Midwest Sports?

    Please call 1-800-334-4580 and speak to a Customer Service Specialist or use our online chat at Midwest Sports.com. Please provide the item number and tell us where you found the lower price that you would like us to match.

    4. Satisfaction guarantee

    Midwest Sports will reasonably do everything in our power to make you our happy customer. This includes free ground shipping as described above, free return shipping as described above and 7 Day Price Protection. If there is something we can do to better serve you, please do not hesitate, to let us know any suggestions to continue excellent service.