Warranty Racquets:
Please include the original sales receipt along with a description of why you are returning the racquet.
- All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.
- Upon arrival if our warranty team deems the racquet is a clear manufacturer’s defect we reserve the right to replace directly from our stock.
- Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may longer based off the manufacturer's demand.
- If your racquet is replaced under warranty Midwest Sports will offer to string the racquet with a complimentary string for a charge of $10.00. Specialty String request are charged at the price of the string plus a $10 labor charge.
- Racquets that show signs of abuse or unusual wear will not be replaced.
- If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.
- If the manufacturer does not replace your tennis racquet, we will contact you about returning of the racquet. If we do not receive a response, we will dispose of the racquet.
- Warranty claims for Prince products must be sent directly from the consumer to Prince by contacting returns@princetennis.com. Due to a Prince distribution network change, Midwest Sports will no longer service any Prince warranty claims.
Replacement Shoe Warranty Info
- Please return shoes with a copy of your invoice and warranty card inside the box to the correct manufacturers address below.
- Shipping charges are not included with the warranty and may vary from brand to brand. Prepaid return label may NOT be used to send back shoes for warranty evaluation.
- Outsole warranty only valid on shoes on which 6 month outsole durability guarantee is stated in product description.
- Warranty only covers the rubber outsole of the shoe. Any damage to the toe bumper, or upper material of the shoe will not be covered under the outsole warranty.
- If a warranty card is needed we can mail one to you.
- Each sole warranty shoe is limited to a one time replacement.
- The shoe company evaluates and decides whether the shoe qualifies for replacement.
- Should the purchased shoe be unavailable or discontinued, store credit in the amount of the original purchase price on the invoice may be applied to another pair of shoes.
- Some warranties may take up to four weeks to complete.
- Sole warranties are valid in the continental U.S. only.
- Warranty claims for Prince products must be sent directly from the consumer to Prince by contacting returns@princetennis.com. Due to a Prince distribution network change, Midwest Sports will no longer service any Prince warranty claims.
Adidas Shoe Warranty Process:
Please send worn shoes, warranty card, and a copy of your original receipt. Also include your name, mailing address and phone number.
- Ship Adidas shoes to:
- Adidas 6-month Outsole Guarantee
- 495 Cedar Crest Road
- Spartanburg, SC 29301
- Contact at: 1-800-448-1796
Asics Shoe Warranty Process:
For replacement shoes, please fill out the warranty card. Include this card along with the worn shoes and the original sales receipt.
- Ship ASICS shoes to:
- Tennis Returns Department
- ASICS America Corp
- 80 Technology Dr
- Irvine, CA 92618
- Contact at: 1-800-678-9435
Babolat Shoe Warranty Process:
For six month outsole durability guarantee information on Babolat Propulse Fury, go to www.babolat.us/registration.
Diadora Shoe Warranty Process:
In case of worn outsole, the consumer should contact cs.usa@diadora.com by providing the information here below (NO NEED TO RETURN THE SHOE):
- 1. A picture with a general overview of the product and a picture in which the damage occurred is clearly visible (PDF or JPG format);
- 2. A clear picture of the proof of purchase where the details are readable (receipt, Debit or Credit Card statement) with the name/address of the store, the date of purchase and the price paid for the merchandise;
- 3. Picture of the ACF label
- 4. Filled in registration card with a brief description of the wear and tear problem and the consumer's address, including zip code, a telephone number and email address.
Head Shoe Warranty Process:
Please send worn shoes along with your original sales receipt and the limited warranty card filled out.
- Ship Head shoes to:
- Head USA Inc.
- 1041-A Swan Creek Drive
- Baltimore, MD 21226
- For information please call the Consumer Warranty Phone Line 1-800-289-7366 option 2
K-Swiss Shoe Warranty Process:
If your pair of Ultrashot shoes meets the requirements, please contact K-Swiss Consumer Relations at kscs@k-swiss.com with your name and claim information. You will be given a claim number and will be asked to send the shoes to K-Swiss. All K-Swiss 6-Month Sole warranties must be shipped to K-Swiss directly from the customer. Send the shoes along with a copy of your original sale receipt, warranty card, and a check or money order for $5.00 to cover return shipping.
- Ship K-Swiss shoes to:
- K-Swiss US Distribution Center
- ATTN: ULTRASHOT
- 3177 Space Center Court
- Mira Loma, CA 91752
- Contact at: kscs@k-swiss.com
New Balance Shoe Warranty Process:
New Balance’s 6-month NDurance rubber outsole limited warranty guarantee applies to the New Balance 1296v2, 996v3, and 1006, and applies only to the hard court–specific NDurance rubber outsole. Please visit https://support.newbalance.com, search for Ndurance, and follow the instructions to submit your claim.
Nike Shoe Warranty Process:
Contact Nike Consumer Affairs at 1-800-344-6453 for a claim number.
- Ship Nike shoes to:
- Nike RLC
- ATTN: Shoe Name
- 3552 Avenue of Commerce
- Memphis, TN 38125
- Contact at: 1-800-344-6453
Wilson Shoe Warranty Process:
Please include the original sales receipt along with a description of why you are returning the shoes.
- Ship Wilson shoes to:
- Wilson Sporting Goods Co.
- Attn: Returns
- 320 Aldi Blvd.
- Mt. Juliet, TN 37122
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