Warranty Racquets:
Please include the original sales receipt along with a description of why you are returning the racquet.
- All new racquets carry a one-year manufacturer’s warranty against defects and replacement is at the sole discretion of that manufacturer.
- Upon arrival if our warranty team deems the racquet is a clear manufacturer’s defect we reserve the right to replace directly from our stock.
- Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may longer based off the manufacturer's demand.
- If your racquet is replaced under warranty Midwest Sports will offer to string the racquet with a complimentary string for a charge of $10.00. Specialty String request are charged at the price of the string plus a $10 labor charge.
- Racquets that show signs of abuse or unusual wear will not be replaced.
- If purchased racquet is no longer available, the customer will receive a Midwest Sports in-store credit for the purchase price of the racquet.
- If the manufacturer does not replace your tennis racquet, we will contact you about returning of the racquet. If we do not receive a response, we will dispose of the racquet.
Replacement Shoe Warranty Info
- Please return shoes with a copy of your invoice and warranty card inside the box to the correct manufacturers address below.
- Shipping charges are not included with the warranty and may vary from brand to brand. Prepaid return label may NOT be used to send back shoes for warranty evaluation.
- Outsole warranty only valid on shoes on which 6 month outsole durability guarantee is stated in product description.
- Warranty only covers the rubber outsole of the shoe. Any damage to the toe bumper, or upper material of the shoe will not be covered under the outsole warranty.
- If a warranty card is needed we can mail one to you.
- Each sole warranty shoe is limited to a one time replacement.
- The shoe company evaluates and decides whether the shoe qualifies for replacement.
- Should the purchased shoe be unavailable or discontinued, store credit in the amount of the original purchase price on the invoice may be applied to another pair of shoes.
- Some warranties may take up to four weeks to complete.
- Sole warranties are valid in the continental U.S. only.
- Warranty claims for Prince products must be sent directly from the consumer to Prince by contacting returns@princetennis.com. Due to a Prince distribution network change, Midwest Sports will no longer service any Prince warranty claims.
Asics Shoe Warranty Process:
For Asics Resolution 8 warranty replacement consideration, please email image of worn shoes with copy of original sales receipt to info@midwestsports.com. Shoes will be evaluated and if replacement criteria met, a store credit will be issued for the value of the shoe.
Babolat Shoe Warranty Process:
For six month outsole durability guarantee information on Babolat Propulse Fury, go to https://help.babolat.com/hc/en-us/requests/new?ticket_form_id=360000196437
Diadora Shoe Warranty Process:
In case of worn outsole, the consumer should contact cs.usa@diadora.com by providing the information here below (NO NEED TO RETURN THE SHOE):
- 1. A picture with a general overview of the product and a picture in which the damage occurred is clearly visible (PDF or JPG format);
- 2. A clear picture of the proof of purchase where the details are readable (receipt, Debit or Credit Card statement) with the name/address of the store, the date of purchase and the price paid for the merchandise;
- 3. Picture of the ACF label
- 4. Filled in registration card with a brief description of the wear and tear problem and the consumer's address, including zip code, a telephone number and email address.
Fila Shoe Warranty Process:
Contact Fila USA Consumer Relations at 1-800-845-3452 for a claim number.
Head Shoe Warranty Process:
Please send worn shoes along with your original sales receipt and the limited warranty card filled out.
- Ship Head shoes to:
- Head USA Inc.
- 1041-A Swan Creek Drive
- Baltimore, MD 21226
- For information please call the Consumer Warranty Phone Line 1-800-289-7366 option 2
K-Swiss Shoe Warranty Process:
If your pair of Ultrashot shoes meets the requirements, please go to: https://kswiss.com/pages/ultrashot-2-warranty-1 and complete form. Pictures of shoes and receipt verifying 6 month purchase will need to be submitted. Consumer pays $10.00 to cover re-ship on replacement via payment of their choice on website to cover return shipping.
Mizuno Shoe Warranty Process:
Mizuno's 6-month outsole limited warranty guarantee applies to the Wave Exceed 4 and applies only to the outsole. Please visit https://www.mizunousa.com/tennis-outsole-warranty and follow the instructions to submit your claim.
New Balance Shoe Warranty Process:
New Balance’s 6-month NDurance rubber outsole limited warranty guarantee applies to the New Balance LAV, 996v3, and 1006, and applies only to the hard court–specific NDurance rubber outsole. Please visit https://support.newbalance.com/s/article/New-Balance-s-6-Month-Outsole-Durability-Limited-Warranty-Guarantee-Details and follow the instructions to submit your claim.
Nike Shoe Warranty Process:
Contact Nike Consumer Affairs at 1-800-344-6453 for a claim number.
- Ship Nike shoes to:
- Nike RLC
- ATTN: Shoe Name
- 3552 Avenue of Commerce
- Memphis, TN 38125
- Contact at: 1-800-344-6453
Wilson Shoe Warranty Process:
Please visit https://www.wilson.com/en-us/help/warranty/form The only shoe that is covered under a 6 month outsole durability warranty from the date of purchase is the Rush Pro 3.5.
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